What is Rocclo Return and Exchange Policy? How Does it Work?

Rocclo wants you to love what you bought! If you're not satisfied with your purchase, please return the items for an exchange or full refund (Excluding your initial shipping charge). All returns must be made within 7 days of receiving your order together with proof of purchase.. Return shipping must include a tracking number emailed, along with your name, to [email protected] at the time of shipping. You are responsible for return shipping charges .

All returned items must be in the original condition you received them including hanging tag/Labels . Sorry, we do not accept washed items. If a washed item is returned, we’ll have to refuse it.

You are responsible for any costs associated with returning the item to us including any currency conversion and/or local or international taxes & Duties.

You will need to courier the product back to us on the address mentioned on the website. We request you to use a reliable courier service for the same. 

How long would it take me to receive the refund for my return?

Once we pick up or receive your return, we will do a quality check of the product at our end and if the product passes our quality check we will credit the amount you paid excluding the shipping cost for the products into your account .

It can take up to 15 days for you to receive your refund. We take up to 2 days to process the refund once we receive the product at our returns processing facility. Therefore the return time really depends on the time it takes the courier company to deliver your package back to us.

Where should I send my return?

You can send your Return/Exchange item to following address :-

Centriyaa International
19 , Thotipallyam main road ,
Chiniyampallyam post ,
Gold wins ,
Coimbatore 641062
Tamilnadu
India
Phone – 00914222900990

Can I modify the shipping address of my order after it has been placed?

Yes. You can modify the shipping address of your order before we have processed (shipped) it, by contacting our customer support team at
[email protected]

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